Privacy Policy

Last updated: September 2026

At Infinity Diving Safari, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, contact us, make a booking, or use our diving, snorkelling, boat, safari, and related services.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The entity responsible for the processing of your personal data is:

Infinity Diving Safari
El Quseir, Red Sea, Egypt
Email: info@infinitydivingsafari.com
Phone: +20 114 888 0022

2. Personal Data We Collect

Depending on how you interact with us and the services you request, we may collect and process the following categories of personal information:

• Full name

• Email address

• Telephone or WhatsApp number

• Nationality, where required for booking or regulatory purposes

• Booking, travel, accommodation, and activity information

• Diving certification and experience details, where applicable

• Information relating to medical fitness where required for diving or safety purposes

• Payment and transaction information

• IP address and technical information about your device and browser

• Website usage information

• Information collected through cookies and similar technologies

• Any other information you voluntarily provide when contacting or booking with us

We only request information that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Data

We may collect personal data:

• When you make a booking or enquiry.

• When you contact us by email, telephone, WhatsApp, social media, or other communication channels.

• When you complete a booking, registration, medical, or activity-related form.

• When you make a payment.

• When you visit or interact with our website.

• Through cookies and similar technologies.

• From service providers or booking partners where necessary to provide the services you have requested.

4. How We Use Your Personal Data

We may use your personal data for the following purposes:

• Processing and managing bookings and reservations.

• Providing diving, snorkelling, boat, safari, and related services.

• Communicating with you regarding your booking or enquiry.

• Confirming payments and managing transactions.

• Verifying diving certification or experience where required.

• Assessing information relevant to the safe participation in diving activities.

• Complying with applicable legal, regulatory, governmental, immigration, marine, or safety requirements.

• Providing customer support.

• Managing and improving our website, services, and customer experience.

• Detecting and preventing fraud, misuse, or security incidents.

• Maintaining business records where required.

• Sending newsletters, promotional communications, or special offers where permitted and where you have provided the required consent.

We will not use your personal data for purposes that are incompatible with the purposes for which it was collected, except where permitted or required by applicable law.

5. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process your personal data on one or more of the following legal bases:

• Contract: where processing is necessary to provide a service you have booked or requested.

• Legal obligation: where processing is necessary to comply with applicable laws or official requirements.

• Consent: where you have provided specific consent, such as for certain marketing communications.

• Legitimate interests: where processing is necessary for legitimate business purposes and does not override your applicable rights and interests.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing & Disclosure of Personal Data

We do not sell, rent, or trade your personal data.

We may disclose personal information where reasonably necessary to provide the services you have requested or to meet legal and operational requirements. This may include sharing relevant information with:

• Hotels and accommodation providers.

• Transport and transfer providers.

• Dive guides, instructors, captains, and crew.

• Boat, safari, and other activity operators.

• Payment processors and authorised payment partners.

• IT, hosting, website, communication, and technical service providers.

• Government, regulatory, marine, port, or law-enforcement authorities where required or permitted by law.

• Professional advisers or service providers where reasonably necessary to operate our business or protect our legal rights.

Third-party service providers are expected to process personal information only as necessary to provide their services and in accordance with applicable legal requirements.

7. Payment Processing

Online payments may be processed through Tap Payments and its authorised payment partners.

When you make an online payment, your payment details may be transmitted directly to the relevant payment processor. Infinity Diving Safari does not intentionally store complete credit or debit card numbers or security codes on its own systems.

We may receive limited transaction information necessary to confirm and reconcile your payment, manage your booking, prevent fraud, and meet legal or accounting requirements.

Payment processors may have their own privacy policies and terms governing the processing of payment information. We recommend reviewing the applicable payment provider's privacy policy before completing a transaction.

8. International Data Transfers

Some of our service providers may process personal data outside Egypt or outside the country in which you are located.

Where applicable law requires specific safeguards for international transfers, we will take reasonable steps to ensure that appropriate safeguards are in place.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, destruction, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with applicable legal or regulatory requirements.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it, where appropriate.

11. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality.

• Remember preferences.

• Understand how visitors use our website.

• Analyse website performance and traffic.

• Improve our services and user experience.

• Support marketing or advertising activities where applicable and permitted.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Where legally required, we will request consent before placing non-essential cookies on your device.

12. Third-Party Services & Links

Our website may use or provide links to third-party services, platforms, or websites, which may include:

• Google Maps

• Social media platforms

• Tap Payments

• Website hosting and technical services

• Analytics services

• Communication and marketing platforms

Third-party services operate under their own privacy policies and terms. Infinity Diving Safari is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of third-party providers before submitting personal information through their platforms.

13. Your Privacy Rights

Depending on your location and the laws applicable to your personal data, you may have certain rights regarding your personal information.

Where applicable, these may include the right to:

• Request access to personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal data.

• Request restriction of certain processing activities.

• Object to certain types of processing.

• Withdraw consent where processing is based on consent.

• Request a copy of your personal data in a suitable format.

• Object to receiving certain marketing communications.

• Lodge a complaint with a competent data protection authority.

If you wish to exercise any applicable rights, please contact us using the details provided in Section 17.

We may need to verify your identity before processing certain requests.

14. Marketing Communications

Where permitted by applicable law, we may send promotional communications about our services, diving experiences, special offers, or other relevant information.

Where consent is required, we will only send such communications after receiving the appropriate consent.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

15. Children's Privacy

Our services are primarily intended for travellers and diving guests.

Where participation by a minor is permitted, we may collect information relating to the minor when reasonably necessary for booking, registration, safety, or participation in an activity.

Where required by applicable law, such information will be collected with the consent or authorisation of a parent or legal guardian.

We do not knowingly collect children's personal information for marketing purposes without the required consent.

16. Medical & Sensitive Information

Certain diving and marine activities may require information relating to a guest's medical fitness or health.

Where such information is required for safety or participation purposes, it will be collected and used only to the extent reasonably necessary for that purpose and in accordance with applicable law.

Guests should not provide medical or other sensitive information unless it is specifically requested or necessary for participation.

17. Contact Us

If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal data is handled, please contact us:

Infinity Diving Safari
El Quseir, Red Sea, Egypt
Email: info@infinitydivingsafari.com
Phone: +20 114 888 0022

We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or data-processing practices.

Any updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal data.